Enterprise Holdings Internship Posting

Corporate Address: 701 Wedeman Avenue, Linthicum, MD 21090

This position is an Internship

Contact the following person: Terri Morris Via: E-mail, Phone At: teresa.l.morris@ehi.com, 443-506-4605 (cell)

There is an online application process, please use this link: go.enterpriseholdings.com                             

Ideal start date: 5/26/2016

The employer indicates the following desirable skills: Teamwork, Problem Solving, Organization Skills, Sales, Customer Service, Leadership

The best time to reach the employer is: anytime!

This is the Job Description:

Job Title:          Management Intern                              

General Job Summary:  The intern gains hands-on experience and knowledge to learn the business.  The intern performs most of the duties of a full-time Management Trainee just on a part-time flexible basis to allow for continuation and completion of a degree.  The intern performs duties in most aspects of a branch to become familiar with line and staff functions, operations, management viewpoints and company policies and practices that affect each aspect of the business. 

Principal Duties and Responsibilities

Customer Service and Operations

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and or by phone Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
  • Conduct follow-up with various businesses and customers, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance and national reservations to obtain appropriate information regarding the status and availability of rental and customer’ vehicles.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Notify Management of any known customer problems

Sales and Marketing/Financial Performance

  • Apply appropriate rental charges and handle all forms of customer payment
  • May collect and receive branch receivable or vehicles Understand, communicate, and sell optional protection products, rental terms and conditions, vehicle features and benefits, fuel options and additional equipment Assist in Branch sales and marketing efforts to increase business and incomeFleet Management and MaintenanceNotify Management of any known vehicle problems and any required vehicle maintenance  

Miscellaneous

  • Continuously build knowledge and skills, pursue training and development opportunities, and attend required company sponsored training classes
  • Maintain a reliable and regular level of attendance
  • Perform miscellaneous job related duties as assigned 

Job Specifications: 

  • Must be a college student, preferable junior or senior status
  • Customer service and/or sales experience
  • Current and valid driver’s license
  • Satisfactory driving record
  • Satisfactory background check
  • Sales orientation
  • Work ethic
  • Ability to work cooperatively with others
  • Initiative and application
  • Communication
  • Possesses and demonstrates management and leadership skills and conveys an entrepreneurial spirit 

Supervisory Responsibilities

  • No Supervisory duties
  • Completing multiple tasks without supervisory responsibilities may be requested 

Internal/External Contacts: Internal-

  • Various branch personnel from multiple sites and Group or Regional personnel
  • Various other personnel

External-

  • Regular contact with customers, including Corporate customers
  • Contact with service vendors such as body shops, car dealers, insurance agents or adjusters, road side assistance, bank personnel, and various other vendors
  • Marketing calls and office visits to Corporate accounts, vendors, and some customers    

Working Conditions/Equipment Used: 

  • Light to moderate physical activity requiring handling of average-weight objects (up to 25 pounds) standing, sitting, and/or walking of more than 4 hours per day
  • Work is performed in a typical office environment or outside in all types of weather and temperatures
  • Work involves moderate exposure to unusual elements such as temperature, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises, which may vary based on location
  • Work environment involves some exposure to hazards or physical risk, which requires following basic safety requirements, including road rules and regulations